Dock, Voyage & Anchorage Rapid-Response
In maritime operations, every hour off-hire reverberates through charter obligations, port schedules, and profit-and-loss statements. Ship’s Solutions therefore maintains a Rapid-Response division that can mobilise anywhere in the world within 24 hours. Our network of visa-ready technicians, bonded toolkits, and strategic spares caches means we bypass the usual bottlenecks of travel visas, customs holds, and port-entry formalities. From stabiliser failures in the Atlantic swell to bow-thruster casualties in the Malacca Strait, we hit the deck with a pre-agreed scope of work, job-safety analysis, and parts manifest so that repair work begins the moment the last line is ashore or the pilot disembarks.

The cornerstone of our speed is data. We couple satellite AIS feeds with a proprietary risk-scoring algorithm that analyses the vessel’s age, machinery profile, and trading pattern to predict likely failure modes. When an alert triggers, our coordinators create a digital work-order containing manuals, exploded views, and last-known operating parameters, accessible offline via rugged tablets. Upon arrival, our teams perform root-cause diagnosis using portable boroscopes, thermal cameras, and oil-lab kits, enabling in-situ repairs that would traditionally require a tow-in or dry-dock. If machining is unavoidable, we fly in portable millers and line-borers with custom jigs manufactured overnight on CNC routers at our hub in Istanbul.
Minimising Off-Hire, Maximising Assurance
Throughout the intervention, real-time progress is streamed to owners via encrypted sat-com links, complete with KPI dashboards that track man-hours, spares consumption, and safety metrics. Class societies are looped in from the outset, allowing situational survey attendance or remote-inspection waivers that avoid schedule-breaking detours. Upon completion, we provide a full post-mortem report detailing root cause, corrective action, and preventive recommendations, ensuring insurers and charterers alike have transparent documentation of the incident.
The result speaks for itself: across 312 rapid-response deployments in the last 36 months, Ship’s Solutions has averaged 18.4 hours from call-out to repair completion and contained off-hire claims to below 0.6 percent of TCE revenue. By turning crisis management into a rehearsed and data-driven routine, we safeguard not just the vessel but also the owner’s commercial reputation.